Hi Maha. I think that what you describe is fairly common in our field. How closely we listen is related to how much we understand and people in education often operate according to different paradigms. These paradigms describe patterns of belief, expectation and attitude, among other things. People react differently when confronted with a new paradigm: some are curious, some are excited, some are aggressive or suspicious and so on. A negative reaction could result in someone not understanding or not hearing. Of course, politics can complicate this: gender, age, seniority of position… but these are not the triggers. The source of the problem is that someone is doing something differently, and we do not see what it is or why it should be different. A lot of people feel threatened by change.