I also agree strongly about keeping a record, especially of emails. You may choose (or be asked) later to speak up, when your recall isn’t fresh. And I really agree that it’s right, and hard, to reflect on the question of intent. Understanding just how intent can be relevant in these complex situations doesn’t mean defending anything, it just means that we have a clearer sense of what’s before us.

Did you look at the questions in the Guardian’s recent bullying survey? It’s not the right term for every bad thing that happens, and it’s not nothing either.